Lottomart Casino
LoginSign Up

YakoCasino - Terms and Conditions

Last Updated: December 20, 2025

Introduction

General Terms & Conditions Version 1.8 | Last Updated 12.04.2024 Introduction 1. YakoCasino.com offers online casino games and is owned and operated by L&L Europe Ltd (referred to as "The Company"). L&L Europe Ltd is a company registered in Malta (company number C53706), with registered office at Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta. L&L Europe Ltd performs its activities under the brand YakoCasino.com [or its other sister brands]. Every reference to YakoCasino.com or L&L Europe Ltd. can therefore be considered as equivalent. 2. L&L Europe Ltd is licensed and regulated by the MGA (Malta Gaming Authority) under license number: MGA/B2C/211/2011. L&L Europe Ltd has also been awarded a remote casino license by the British Gambling Commission under license number: (38758) to be authorized to provide services to customers who reside in Great Britain. . L&L Europe Ltd is licensed and regulated by Spelinspektionen under licence number 23Si2205 for customers who reside in Sweden. 3. For purposes of this agreement, General Regulatory Obligations shall refer to any wider legal and regulatory obligations with which an operator is required to comply, including but not limited to anti-money laundering, fighting of terrorism and fraud prevention obligations. 4. This agreement lays down all the contractual terms (referred to as "Terms & Conditions") between YakoCasino.com and a person that registers for a customer's Account (the “Account”) at YakoCasino.com. Acceptance of these General Terms & Conditions is obligatory before creating an Account at YakoCasino.com. The customers must comply with all General Terms and Conditions while participating in gambling activities while they holds an account with our company. 5. In case a change is needed in the Terms & Conditions of YakoCasino.com due to a regulatory requirement, change in applicable legislation, the placement of new licensing conditions, or due to a change in the internal policies and procedures of the Company, a customer will be notified in advance of any amendments via a pop-up notification upon their next login to their account and the customer is entitled to decline or accept the amended Terms & Conditions. It is the customers' responsibility to ensure they have read and are familiar with the Terms & Conditions. If the customer chooses to accept the amended Terms & Conditions, the changes will become effective immediately upon their acceptance. Should the customer, due to any possible changes, not wish to continue using the services of YakoCasino.com, that customer can withdraw all available funds (subject to any General Regulatory Obligations) and close the account immediately by contacting Customer Support via email, chat or telephone. Back to top Account Rules 1. A person who wants to register an account at YakoCasino.com or any sister brand within the Group, needs to be at least 18 years old, or the age of legal consent for engaging in the services provided by our company, under the laws of the applicable jurisdiction, whichever is higher ("Legally of Age"). Any person not Legally of Age registering an account at YakoCasino.com is in breach of our Terms & Conditions. The Company is allowed to request proof of age at any stage, to verify that the registered person is Legally of Age. If proof of age is not provided, or the Company suspects that the person is not at the age of legal consent, the Company will withhold any funds in the account until the age is verified. If the Company determines that the person that registered the account is not Legally of Age, YakoCasino.com will forfeit all winnings and bets and return all deposits to the legal account holder of the payment method registered, and from which the deposits were originally made. Finally, the Company will close the account in accordance with the applicable regulations and terminate the contractual relationship between the parties. 2. The customers remain solely responsible to act within all legal restrictions in the jurisdiction where they reside. This goes for the legal age, as well as for any other legal restrictions that may be applicable. 3. Persons located in certain jurisdictions which the company does not service, will not be eligible to register an account, make deposits or use our services. Persons who reside in Afghanistan, Albania, Algeria, Angola, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Benin, Bosnia-Herzegovina, Botswana, Bulgaria, Burundi, Cambodia, Canada, Central African Rep, China, Congo, the Democratic Republic, Cote D'Ivoire, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, Gaza Strip, Germany, Ghana, Greece, Guadeloupe, Guam, Guinea, Guinea Bissau, Guyana, Haiti, Hong Kong, Hungary, Indonesia, Iran, Islamic Republic of Iraq, Israel, Italy, Kosovo, Kuwait, Lao People's Democratic Republic, Latvia, Lebanon, Liberia, Libya, Lithuania, Marshall Islands, Martinique, Mayotte, Mexico, Mozambique, Myanmar, Netherlands, New Caledonia, Nicaragua, Nigeria, North Korea, North Mariana Islands, Norway, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Réunion, Romania, Russian Federation, Saint Barthélemy, Saint Helena, Ascension and Tristan, Saint Martin (French part), Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, Somalia, South Korea, South Sudan, Spain, Sri Lanka, St Maarten, Sudan, Switzerland, Syria, Taiwan, Trinidad & Tobago, Tunisia, Turkey, Uganda, Ukraine, United States, United States Virgin Islands, Venezuela, Wallis and Futuna, West Bank (Palestinian Territory, Occupied), Yemen, Zambia, Zimbabwe cannot register for an Account at YakoCasino.com. 4. An account registered by a customer is for personal use only and may not be used for commercial purposes or by any third parties (including but not limited to relatives). Customers are solely liable to take all relevant measures to prevent access by third parties and shall be fully responsible for any activities undertaken on the account by a third party. In case the customer suspects that a third party has access to the account and/or the account is being misused by a third party, the customer must inform YakoCasino.com immediately and shall fully cooperate with any possible investigations into the matter. 5. YakoCasino.com expressly prohibits the following: (-)any form of account fraud, collusion, use of multiple accounts, manipulation of software, exploitation of loopholes or other technical abuse by the customer and any other kind of behaviour which amounts to deliberate cheating by such customer; (-) the use of any masking techniques, VPN or proxy server during the registration of the account or after registration, while accessing the games; (-) accessing or seeking to access your account from any of the countries listed as prohibited in these terms and conditions, either accidentally or deliberately, including if you are using a VPN to disguise location; (-) making use of any bots, spyware, or any other software program to play or predict any games offered; (-) trying to hack the website, games, or any other element of YakoCasinocom and will not misuse any of the program code in any way; (-) taking part in, or organize possible criminal activities that could potentially harm YakoCasino.com, L&L Europe Ltd, or any of its subsidiary companies and/or customers; (-) playing with money or resources derived from criminal activities or criminality as such; (-) using credit cards if they are a customer from the United Kingdom; (-)using bank Accounts, debit cards or any other payment method belonging to any other third party and not to the customer; (-)providing incorrect or misleading information while registering for an Account to pass relevant age-verification checks, or other verification controls; (-)allowing (whether intentionally or unintentionally) a third party to use your Account; (-)making or trying to make a bet when your Account contains insufficient funds; (-)accessing our services in contravention of the laws of the country where you are located; (-)placing a bet on any sporting match or event in which you take part, or taking part in a suspicious event; (-) breaching the terms and conditions of our service.; 6. If a customer acts in deviation of these rules, L&L Europe Ltd shall void all bets and winnings, close down the Account and withhold all remaining balances on the said Account during the investigation process and report to the relevant authorities if applicable. Such action shall be without prejudice to L&L Europe Ltd.’s right to pursue other legal measures to recover any outstanding damages or debts due to L&L Europe Ltd. 7. Before opening an account at YakoCasino.com, a potential customer needs to truthfully fill out the online application form and read and accept the General Terms & Conditions as they have been laid down by and are presented on www.YakoCasino.com. Customers should acknowledge that they will be required to provide personal information and documents (including but not limited to: full name, date of birth, address, telephone number, occupation, annual gross income, source of wealth, source of funds, monthly gambling budget, photograph) not only when registering their account but also during the business relationship with our Company (i.e. withdrawal, change of address, change of payment method), due to General Regulatory Obligations and to Responsible Gaming requirements. At the same time, customers need to keep their personal details 'up to date' at all times and correct them when changes occur. 8. A customer can open/register only one Account (per brand), which will be the only Account he or she can use to play the games. However, it is possible for the customer to open an account with all our brands. In these cases, if the customer does open such accounts, the customer acknowledges that the company will take a single customer view in order to assess the collective activity of the customer with the group. In the event that multiple accounts are registered with us, all accounts will be closed except the first registered account. Winnings will be forfeited, and any remaining deposits returned on the closed accounts accordingly. Lost deposits as a result of confirmed bets on a duplicate account in our casino will not qualify for a refund. 9. A customer can open only one Account. Furthermore, the Account opened by the customer is the only Account he or she can use to play the games. It is prohibited to sell, transfer and/or acquire accounts from other customers. 10. YakoCasino.com can reject an application for an Account, or close down an existing Account, in cases of noncompliance by the customer of the General Regulatory Obligations and for Responsible Gaming purposes. 11. All Accounts opened at YakoCasino.com process and support transactions in Euro (€) and its equivalent in other currencies. 12. No interest is paid over the balance of the customer's Account, no matter the value of this balance and notwithstanding any legal duty to pay any such interest as required by any law in any jurisdiction. YakoCasino.com is not, and does not purport to be a financial institution. 13. It is the legal obligation and responsibility of the customer to register his profits and to file these to the official institution that registers income tax or revenue tax as may be applicable in any jurisdiction where any customer may be liable to pay tax. For the avoidance of doubt, L&L Europe Ltd. will not responsible for the tax liability of a customer. 14. During registration for an Account, a customer needs to register with a personal email and generate a password (referred to as "Login Details"). The password can be changed by the customer at all times after the registration process is completed in the "My Account" section. 15. The Login Details are personal matters, and the customers acknowledge that they shall not disclose their username and password to anybody or carry out such acts which may result in third parties getting to know such information. The customers acknowledge that they shall not write down such information in any way or record such information in any way that may ever be accessible to any third party. At the same time, YakoCasino.com recommends account holders not to leave the computer while logged on to the network of YakoCasino.com, in order to prevent misuse by other people. 16. Inactive Account •A customer account will be considered inactive if it has not been accessed or subject to any transactions (i.e. deposit, withdrawal, gaming activity) for twelve (12) months and contains real money balance. In case the customer decides to create a new account, this will be considered as having multiple accounts and the relevant section of these Terms & Conditions will apply. •In cases where we are unable to comply with the account verification requirements as established in the General Regulatory Obligations, and after a period of 12 months had elapsed, the account will be classified as inactive, and the treatment established in this section will apply. •We will make every reasonable effort to notify the customer, via the most current contact details you provided to us, at least thirty (30) days before the Account becomes inactive. In this case, the customer will have the possibility to withdraw the funds, subject to any withdrawal procedures of our company and in accordance with applicable laws and regulations. •Once an account becomes inactive, there should be no reduction in the protection of these funds as per our “customer funds protection rating system” as established in these Terms & Conditions. The customer may at any time contact us via chat, telephone, or email to request activation or closure of his/her account and/or withdrawal of deposits, in compliance with the General Regulatory Obligations. •Once an account is classified as inactive, the Company will attempt to return any deposit left in real money to the primary payment method, as declared by the customer upon registration. If this is not possible, The Company will charge a monthly administrative fee of €10 (ten) Euro or the equivalent in any other currency. This amount will be charged starting on the 13th month of inactivity. These fees will be charged as long as that account has balance. 17. YakoCasino.com is hereby granted the right to investigate the identity of all customers when considered necessary. We may use third-party verification software to verify the identity of a customer from time to time. In this case, YakoCasino.com will request customers to provide documents that prove that their identity corresponds with the identity used for the Account of the customer. Examples of such documents are: stamped (colour) copies of passports or drivers licenses, bank statements, write-offs of bank Accounts, debit cards, bank references, utility bills, or any other references that might be applicable at that particular moment. 18.Further to the previous clause, our company shall additionally verify a customer in an enhanced manner, when strictly necessary to comply with General Regulatory Obligations, including but not limited to: A customer failing our identity and age verification check; A customer reaching certain responsible gaming and AML thresholds; A customer using high-risk payment method(s); A customer requesting a withdrawal from a different payment method to the one used for depositing; A customer using multiple payment method(s); A customer using a third party’s payment method(s); The identification and verification of a customer’s source of funds and/or wealth; Any suspicion of fraudulent or illegal activity; Renewal of existing KYC documentation which have expired since submission; customers accessing the sites from multiple IP addresses. 19. The customer is aware that under the circumstances described in the previous paragraph, we are required by the General Regulatory Obligations to carry out further verification checks and that this could entail necessary delays to any pending withdrawal request until all checks are satisfied. This could also entail that we may require ask a customer to provide a number of documentation including a valid form of ID, proof of address, utility bills, bank statements, information in relation to registration on self-exclusion schemes and additional information to verify your source of funds and source of wealth, including but not limited to a contract or other equivalent official documentation, account statements, information related to payment methods and/or payslips as the case may be. Customers acknowledge that we may use third-party software suppliers for assistance with such verification. 20. When an Account of a customer is inactive for a period over 30 months or longer, YakoCasino.com is forced to comply with the regulations of the Malta Gaming Authority, under the Gaming Authorisations and Compliance Directive (the “Regulations”). These Regulations state that YakoCasino.com can be requested to handover all outstanding balances on the customer's Account to the Authority. YakoCasino.com will in any case first try to contact the customer before a handover to the Authority takes place. 21. In cases where customers want to be protected against excessive or problematic gaming, they have the choice to apply for a self-exclusion or a temporary closure of their Account. If customers would like to read more on self-exclusion and/or temporary closure of their account kindly refer to the Responsible Gaming section. Closing down the account can be done directly from the customer’s "My Account" section or through our customer service (via email, chat or telephone). In case a customer wishes to recover funds held in a temporarily closed account, they are advised to contact customer service by email ([email protected]), phone or chat. For purposes of complying with General Regulatory Obligations we will require certain verifications prior to closure and/or withdrawal. 22. A customer can log onto his/her Account 7 days a week and 24 hours a day. In their "My Account" section, the customers are able to see an overview of all transactions, bonuses, deposits, gameplay, and withdrawals. If customers are of the opinion that the overview contains a mistake, then they need to immediately notify YakoCasino.com as soon as they become aware of it, by contacting our customer support services via chat, telephone or email, so that the mistake can be reviewed and if necessary repaired. 23. Defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive behaviour will not be tolerated. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse towards our Company staff who provide Customer Support Services. A breach of this condition will lead to a closure of the account. Back to top Payment, Bank Transfers and Withdrawals 1. Before making a deposit to your (real money) Account at YakoCasino.com, a person first needs to successfully register an account. 2. A customer is able to deposit at YakoCasino.com via a card, online wallets, vouchers, bank transfer or any other payment method offered by YakoCasino.com and which is permitted by the jurisdiction in which the customer resides. It is mandatory that the name on the payment method used by the account holder should be identical to the name the customer entered as user when registering for an Account, in order to comply with the General Regulatory Obligations. The customer acknowledges that the use of bank accounts, cards or any other payment method which belong to third parties is strictly prohibited. If detected the account will be closed, the remaining deposits (if any) will be sent back to the originating payment method used, and the winnings will be voided. 3. The minimum deposit amount is ten Euros (€10.00) or equivalent value in other currencies. All deposits are credited to the customer’s account without delay upon receiving the confirmation from the payment provider. 4. The maximum amount that can be deposited by the customers per transaction will depend on the payment method selected by them (which will be shown on the deposit page). Deposit limits can be set directly by the customer in their account or by L&L Europe Ltd. (at the moment of registration or during the lifetime of the commercial relationship), based on Responsible Gaming criteria, which will be informed to the customer. 5. The customer account at YakoCasino.com can only be allowed to receive funds and place bets for purposes of playing in YakoCasino.com. In cases in which we suspect there is suspicious activity it will be reported to the competent authorities. This could lead to the freezing of balances in the Account and to the eventual closing down of the said Account, as per General Regulatory Obligations. 6. Promotions in the form of bonuses will from time to time be placed in the Account of the customer, as part of our promotional activities. These bonuses will be subject to specific terms which can be found in the relative bonus terms section for the particular promotion. 7. It is not possible to transfer funds from the Account of one customer to the Account of another customer. 8. It is the right of the customer to withdraw the balance of their Account at any time (subject to daily withdrawal limits) and subject to verification, as established by the General Regulatory Obligations. In the case where there is no activity by the customer, and the customer requests a withdrawal, we will charge a 5% (cost reflecting processing fee) of the amount to be withdrawn. Any changes to these fees will be informed previously to the customer. 9. The minimum amount to withdraw at YakoCasino.com is: ten euros (€ 10) or equivalent in other currencies, without any charges from our side. However, charges may be applied by the payment provider used by the customer. If the customers require to withdraw less than that amount, they will have to contact Customer Support . 10. YakoCasino.com strives to process all withdrawals within 24 hours. The customer acknowledges and accepts that transfers through banks, payment providers and/or other financial institutions can take several days before the money is credited to the requested withdrawal method of the customer. The parties acknowledge and accept that this is a transfer process over which YakoCasino.com has no control and/or liability. 11. A customer is permitted to request up to a maximum of one withdrawal at any time and can only request any subsequent withdrawals once a current withdrawal is authorised. 12. Any customer depositing funds via cards needs to be able to identify said card by providing a clear copy of its front and back when requested to do so. Card verifications have been a regulatory obligation for all licensed operator since January 1, 2010 and only need to be done once per card. 13. Most payment providers have both minimum and maximum limits per transaction. These limits can vary between the various payment providers and indeed also between merchants and industries. We are not able to increase the maximum limit per transaction, however, customers have the ability to request consecutive maximum limit transfers. In cases where more than 1 maximum limit transfer would be required, we do recommend using bank transfers instead which have no maximum limit. 14. For most payment providers there is a maximum withdrawal limit of five thousand Euros (€5,000.00) per transaction. 15. Customers can only request withdrawals in the exact same manner as the way they made a deposit. The customer can use new payment methods at any time. However, new payments methods need to be verified by the Company as required by the General Regulatory Obligations. 16. In compliance with the General Regulatory Obligations, we have to take reasonable measures to protect our games from fraud and crime. For this purpose, our Company can request documentation of the customers as well as perform enhanced verifications in order to determine their risk profile, in accordance with the General Regulatory Obligations and the Licencing Conditions, including but not limited to ID/Passport, driving licence, proof of address, proof of payment method, and other information on their source of funds/wealth, occupation, annual gross income, gaming budget, among others. If new circumstances arise (i.e. change of payment method, or when a threshold is reached or any other situation where we could not have reasonably requested it earlier) as per the General Regulatory Obligations, the company will require information/documentation to fulfil such obligations. 17. If collusion, fraud, or cheating by the customer is detected, the Company will close the customer's account and report the event to the relevant authority. Funds will be put on hold during the investigation period. Depending on the outcome the funds may be sent back to the customer, in accordance with regulatory requirements. 18. In line with the General Regulatory Obligations a customer is requested to provide verification documentation whenever a minimum single transaction of €1,000 is carried out, or when reaching a total of €2,000 in transactions. However, in observance of our Responsible Gaming obligations, and in order to prevent problematic gambling behaviour, we have in place other verification requirements. 19. The customer who won a jackpot of more than €50,000 in the pooled progressive slots, acknowledges that the deposit of such amount may have to wait up to 30 working days from the time of the jackpot win, depending on the timing and procedures of the financial institutions processing such transaction. L&L Europe shall pay out the jackpot in the currency which the supplier uses to pay the Company. 20. In observance of the General Regulatory Obligations, all transactions made by customers on www.YakoCasino.com are monitored to prevent money laundering, fraud and other illegal activity. Any suspicious transactions will be reported to the relevant authorities. 21. In Accordance with applicable law and regulations, in particular Subsidiary Legislation 583.08 and Directive 2 of 2018, customer's funds are protected in the event of insolvency by segregation of funds in a separate bank account as per regulatory obligations. Furthermore, our bank of choice ensures that these funds are not subject to the enforcement, seizure or execution of any claim against L&L Europe Limited, and these funds are not considered to form part of the assets of L&L Europe Limited in the event of insolvency. Back to top Betting Rules 1. A bet can only be placed by a customer with a successfully registered Account at YakoCasino.com. 2. A customer can only place a bet while making use of an internet connection and through the platform or web-based applications, provided by YakoCasino.com. 3. A bet can only be placed by a customer with sufficient balance on his Account at YakoCasino.com to place the bet concerned. If a bet placed by the customer exceeds the established and applicable responsible gambling limits, it will be rejected. 4. The bet shall, once placed, be subject to the General Terms & Conditions of YakoCasino.com, applicable at that time. 5. The customers confirm that they will not have any knowledge about the outcome of any game on which bets will be placed, and that the customer will not take any measures to influence the outcome of the said game. Any breach of this term will result in the bet being placed being considered fraudulent and will subject the customer to both civil and criminal action as may be necessary. In the case of YakoCasino.com suspecting a customer breaking these rules, YakoCasino.com will freeze all funds in the customer’s Account, and furthermore, will put any payments or withdrawals on hold. If detected, this can result in account closure and winnings void. Such action shall be without prejudice to L&L Europe Ltd.’s right to pursue other legal measures to recover any outstanding damages or debts due to the company. 6. The right to reject or limit bets and wagers of the customers remains reserved to YakoCasino.com. 7. All game rules of games provided by YakoCasinocom, as well as explanations of the games, pay-outs at tables, minimum bets and maximum bets, are always published and visible on each game provided in the website of YakoCasino.com (www.YakoCasino.com). The customer undertakes to read all the relevant rules of the game and the relevant explanations before betting and playing in the casino. 8. In cases where bets placed by customers in a certain game are not processed, the complete value of the bet will be returned to the customer’s Account. 9. If YakoCasino.com decides to close a customer's Account, based on these Terms & Conditions or in application of the General Regulatory Obligations, all placed bets will continue to be valid and possible benefits or profits from these bets will continue to be paid out, unless voided due to the effects of another clause within these Terms and Conditions. 10. As soon as a customer places a bet it cannot be recalled, unless voided according to these Terms & Conditions. Each bet placed is therefore a contract which is valid, enforceable and which gives rise to all legal effects under the laws of Malta. 11. It is the responsibility of the customers to ensure that all bets entered into from their Account are correct and represent the customer’s wishes at that moment in time. The customers are fully accountable and responsible for the bets they place online. A mistake or error by the customer in relation to the placed bet or bets won't have any influence on the validity of the bet, which will be considered accepted. Once the bet is accepted, the customer cannot change or alter such bet. YakoCasino.com hence can never be held responsible for mistakes by the customer made during the placement of bets, including mistakes related to the value of the bet, or type of bet (e.g. colour, cards, number, etc.), of the selection made by the customer. A bet cannot be placed on behalf of any third party. 12. The customers acknowledge they have read all the General Terms & Conditions upon their registration. Furthermore, the customers acknowledge that they have read the games' rules as established on the website of YakoCasino.com . Therefore, when customers place a bet, they acknowledge that they had read and understand the General Terms & Conditions and the specific game rules. 13. The customers are at all times in control of their Account. YakoCasino.com manages the casino platform and is responsible for having information updated in relation to the balances held by every customer. For this reason, YakoCasino.com holds information on the available balance, game rounds, games played, bet amounts, bets, and winnings. Unless proven otherwise these figures are considered to be precise and accurate. This information is made available to the customers in their My Account section. 14. Winnings made during game play will be paid out by YakoCasino.com to the Account of the customer once the final result is confirmed and approved. As per the General Regulatory Obligations, we are obliged by our Regulators to conduct an investigation of the results of the games. In these circumstances, if a suspicious activity is detected by YakoCasino.com, we will put the account on hold. In case of a confirmation of any illegal actions (unlawfulness), all bets and wagers will be declared void. Additionally, YakoCasino.com will take all the necessary actions to report such event, as established in the applicable regulations. Finally, and in such case, winnings will be forfeited, and the value of the moneys which would have been wagered will be credited back to the Account of the customer. 15. The customer hereby acknowledges that operating multiple Accounts in this casino, or colluding with other customers in order to place concerted bets is unlawful and represents a fraudulent action. In the case of YakoCasino.com suspecting customers to use multiple Accounts to place their bets, all bets and winnings will be declared void, and the account will be closed. YakoCasino.com will therefore carry out all legal actions which it may deem necessary in order to safeguard its interests. 16. If a bet, which is higher than the maximum bet that is allowed for a game, is accepted unjustly, then the amount above the maximum of the bet will be ignored and returned to the customer. The bet will be placed according to the rules for the maximum bet for a game. 17. YakoCasino.com offers games which are supported by live streaming. Due to the quality of the games, a certain minimum bandwidth is required for the perfect performance of the games as well as for the active participation in the games by the customer. We strongly recommend for customers to only take part in games if the necessary bandwidth is available for an optimal performance of the live games. YakoCasino.com will take no responsibility for any errors which may occur due to insufficient bandwidth being used by customers. 18.It is not allowed to play jackpot games with multiple screens or tabs. If detected the bets and winnings will be voided, and the remaining deposits (if any) will be sent back to the originating payment method registered. 19. We do our best to block customers residing in Denmark or Turkey to play pooled jackpots. In case this restriction does not work, customers who reside in Denmark or Turkey are not allowed to play pooled jackpot games and do not get paid the jackpot amount in case they win this jackpot. (Examples of Pooled Jackpot games: Mega Fortune, Hall of Gods, Arabian Nights) Customers from Denmark and Turkey can play and win any local jackpot. Back to top Aborted Games 1. In case of failures in the hardware of a customer or in case of disruptions in the internet connection after a bet is placed and accepted by YakoCasino.com, a bet will remain valid and will be processed by the system. The Customers will be able to check the result after establishing a new connection to the casino and once they logs in to their Account. 2. In cases of malfunction of the software or system from the Company or a third party providers all bets will be declared void and paid back (credited) to the Accounts of the customers who would have placed the bet. Back to top Time critical events 1. In general, customers should acknowledge that internet connection and equipment at the disposal of the customer vary in quality and efficiency, and which are not at the control of YakoCasino.com. Therefore, when customers access the services on YakoCasino.com they should be aware that the equipment or a connection they may be using is not as fast as that used by other customers. This may have an impact on the performance of the customer in time critical events offered on YakoCasino.com. YakoCasino.com will not take any responsibility over these situations. Back to top Responsible Gaming and Gambling 1. Customers at YakoCasino.com have at their disposal different tools to assist them to determine their own deposit, loss and bet limits for a certain timespan. In order to know more about these tools the customer must refer to our dedicated section for Responsible Gambling. 2. We are committed to the protection of our customers. In this regard, we strictly follow the Malta Gambling Authority regulations and other applicable law. We have put in place different tools that will assist our customers in selecting deposits and time limits. In this regard, customers have the option to set a daily (24 hour), weekly or monthly deposit limit on their Account. To set a deposit or time limit, customers can select the option on My Account section. Customers can also set limits by contacting our Customer Service via chat, phone or email. 3. A request to decrease your limit will take effect immediately, and any requests to increase your limit will take effect after a “cooling off” period of 24 hours. 4. Based on responsible gambling obligations, we may decide to place financial limits or to Self- Exclude the customer, or even make modifications (such as a reduction) to your limits. We reserve a right to pro-actively place financial limits or also to self-exclude your Customer Account where, for responsible gaming reasons we deem it appropriate to do so and we may refuse a request from you to remove or reduce such limit. 5. Any limit that you set will only be applied to this Website. It will not apply to other websites operated by us and members of our Group. 6. For more information and counselling to individuals, family and friends who have concerns about gambling related harms, kindly refer to Responsible Gaming Section. (https://www.YakoCasino.com/en/responsible-gaming). 7. Customers are able to lock their Account at any time, for a defined or undefined period when they no longer wish to use their account. In this case the customers will have the option to leave their deposits in their account or withdraw them. Customers should consider that if the account remains inactive for more than 12 consecutive months it will become inactive. In such cases, and from the following month (13th month), a management fee of € 10 (10 euros) will be charged on a monthly basis. The customer must refer to Section Account Rules (in the General Terms and Conditions) for more information on Inactive Accounts. 8. If a customer decides to close their Account permanently by self-exclusion, then the Account cannot be reopened instantly. The customers need to specify why they want to reopen the Account and wait for the approved cool-down period of (i) 24 hours for a definite self-exclusion, and (ii) 7 days for an indefinite self-exclusion, to expire before they can gain access to the Account. Nevertheless, YakoCasino.com reserves the right not to open the said Account should it feel that such Account should not be opened for any reason whatsoever. 9. Customers will not be able to open a new Account before their cooling down period has ended. New Accounts will be closed, and the balance will be frozen, with the unjustly received welcome bonus being subtracted from the said sum. Once the Account is opened again, after the cooling down period, the games will once again be available for the customer. Back to top Self-exclusion 1. Customers can self-exclude themselves by selecting this option in the My Account section. Also, the customers can instruct us to exclude them from making use of the gaming services for a specific period of time (from a minimum of 6 months to a maximum of an indefinite period) by contacting Customer Services via chat, telephone or email. By requesting a self- exclusion, the customer acknowledges and agrees that we will block that customer’s Account from placing gambling transactions for the period requested, starting as soon as possible after receipt of their request. The self-exclusion will be applied to all sister brands operated by L&L Europe Ltd. 2. During the period of self-exclusion, customers will not be able to stake any money or otherwise access their Account. Upon request, we will return any cleared balances to customers, including returns from outstanding bets on events which occur after the start of the period of self-exclusion. If customers wish to reactivate their Account before the period of self-exclusion has expired, they may only do so by contacting our Customer Services Team and requesting that the self-exclusion be lifted. Any request to lift the self-exclusion will be subject to a “cooling off” period as explained previously in the Responsible Gaming and Gambling Section), after which that customer’s Account will be re-activated. 3. After self-exclusion has been implemented, we will take all reasonable steps to stop sending marketing materials to that customer. In this regard we will remove the name and details of a self-excluded individual from any marketing databases. Please note that this relates only to marketing materials sent by us. We will do our utmost to prevent any marketing materials being sent to the customer. 4. During the period of self-exclusion, the customer is obliged not to circumvent, or to attempt to circumvent, the self-exclusion agreement by attempting to stake using YakoCasino.com or our Services, either by themselves or by using a third party. Any Accounts found to be in breach of a self-exclusion agreement will be closed as soon as they are discovered. In this case, winnings will be voided, and the deposits made will be sent back to the last originated payment method used. Please note that if the customers access their Account and/or open a new Account during the self-exclusion period by fraudulent means or by deliberately entering incorrect information and our automated checks do not prevent this happening, then we shall have no responsibility or liability to a customer or any third party for any gambling activity that takes place (including to return any deposits, winnings or other funds in respect of such activity). Any new Accounts during a self-exclusion agreement will be closed as soon as they are detected by us. Back to top Copyrights 1. All images, text and illustrations as shown on YakoCasino.com are intellectual property of L&L Europe Ltd. Misuse of the logo, or any other intellectual property of L&L Europe Ltd., or use of the company house style without consent of L&L Europe Ltd., will lead to full legal proceedings against the person infringing these rules or against any person helping, aiding or abetting such person in making illicit use of such intellectual property.. 2. All contents of the website www.YakoCasino.com and all URLs that belong to this domain are property of L&L Europe Ltd. Every unauthorized reproduction or use/misuse of these URLs and/or contents of the website will lead to full legal proceedings against the person infringing these rules or against any person helping, aiding or abetting such person in making illicit use of such intellectual property. Back to top Liability 1.The items and information displayed on YakoCasino.com is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by applicable law, L&L Europe Ltd hereby expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law, civil law or the law of equity; and: any loss incurred in transmitting information to YakoCasino.com; any loss whatsoever arising from the use, abuse or misuse of your Account; any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data; communications' lines failure, distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services; the accuracy of any information services provided (including, without limitation, scorers, runners, times, results or general statistics) or any live scores, statistics and intermediate results shown on our websites which are provided by third parties; any failure by us to implement a self-exclusion agreement with you from time to time; any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with YakoCasino.com or in connection with the use, inability to use, or results of the use of YakoCasino.com, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and any other loss or damage of any kind, however arising and whether caused by negligence, breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. 2. For the avoidance of doubt, L&L Europe Ltd can only be held liable in case of fraud carried out by the management or its employees. 3.L&L Europe Ltd is not responsible for the services, pages, content of websites that from time to time link to YakoCasino.com. 4. L&L Europe Ltd is not responsible for the consequences of major events, such as strikes, terrorist activities, political crises, war, and the meltdown of communication networks due to overload or disasters, which cause the network of YakoCasino.com to be less accessible by internet of any other device. 5. L&L Europe Ltd cannot be held liable for the consequences of malfunctioning hardware or software, under our management or contracted out, with regard to the complete or full accessibility of services of the casino with the use of an internet connection or a telephone. As a consequence, all winnings will be void and stakes shall be returned. 6. In case of a mistake made by L&L Europe Ltd or in case of fraud carried out by L&L Europe Ltd in relation to these General Terms and Conditions, the compensation for the player will never be higher than the available balance of the casino Account of the player or the value of the placed bets that have been influenced by the mistake or negligence. 7. If one or more paragraphs of these General Terms and Conditions are declared invalid by a competent Court of law, then the remaining General Terms and Conditions will keep their validity. 8. These General Terms and Conditions form the complete agreement/contract between L&L Europe Ltd and the player and replace all previous written or verbal agreements communicated by (an employee of) L&L Europe Ltd. 9. L&L Europe Ltd accepts no liability at all for damages to a player or a third party that directly or indirectly evolves from an error, printing error, malfunctioning of the software of the YakoCasino.com website or one of their partners and/or affiliates. 10. L&L Europe Ltd shall not be in breach of these Terms & Conditions nor be liable for delay in performing, or failure to perform, any of L&L Europe Ltd’s obligations under these Terms & Conditions if such delay or failure results from events, circumstances or causes beyond L&L Europe Ltd’s reasonable control. Back to top Waiver 1. L&L Europe Ltd’s failure or delay in enforcing or partially enforcing any term of these Terms & Conditions shall not be interpreted as a waiver of any of L&L Europe Ltd’s rights or remedies. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. 2.In case of any discrepancy between any translated version of this agreement, the English version shall prevail. Back to top Privacy Policy 1. In addition to these Terms & Conditions, you should also read our Privacy Policy section carefully, which sets out how we collect and use your personal information. Your use of the Company's services is strictly subject to the following additional rules which shall apply from time to time to the type of gambling services which you are using, including, but not limited to, the Bonus section and the Responsible Gaming section, in each case as updated from time to time. These are deemed to be an integral part hereof, and constitute a binding legal document between the customer and the Company . 2. YakoCasino.com has formally informed the Maltese Data Protection Commissioner of the processing of personal data, and ensures that all processing of personal details for company purposes is in accordance to the Data Protection Act of 2001 and the EU GDPR, and designed as obligatory under the laws of Malta. 3. The customer acknowledges and agree to involve and cooperate in promotional activities for YakoCasino.com if a prize is won that is higher than ten thousand Euros (€10.000). The customer accepts that by making use of the services, the customers are giving their permission to YakoCasino.com to use that customer’s first name, gender, age and country of residence for any promotional activities. 4. Personal data will be made available strictly to the following members of staff of L&L Europe LTD: the Director, the Compliance Officer, Customer Support Department, Fraud Department and legal advisors, where necessary and by applying the "need to know principle". 5. For more information on our Privacy Policy, please check out our website’s footer for the privacy policy page. Back to top Complaints 1. YakoCasino.com will at all times try its utmost to offer a pleasant and hospitable stay in the casino. If, however, a customer feels uncomfortable or unhappy about the quality of our product or the service we offer, we would like to hear from them. If so, we strongly recommend to initially reach out to our Customer Service department via chat, email, or phone, indicating which part of the service was not according to their wishes or expectations, as in most cases issues can be attended to immediately by one of our Customer Service Representatives or Supervisors. If they are unable to solve the issue at Customer Service level, the complaint will be forwarded internally to the Complaints Department, or customers may raise a complaint directly by sending an e-mail to [email protected]. 2. For customers under the MGA licence: . You can forward your complaint on to our designated Alternative Dispute Resolution (ADR) service CasinoReviews.com if you are unsatisfied with the results of our internal dispute resolution service. Without prejudice to any legal rights, CasinoReviews.com rulings are binding on both parties to a dispute, on the understanding that the full facts are presented by all parties involved. Alternatively, if you prefer, you can direct your complaint to the Malta Gaming Authority by using the complaints form found here - https://www.mga.org.mt/support/online-gaming-support/. 3. For customers under the UKGC licence: Customers from the UK are free to forward their complaint the e-Commerce and Online Gaming Regulation and Assurance (eCOGRA). ECOGRA acts as an impartial adjudicator on disputes that arise between betting / gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists the eCOGRA panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these Terms and in accordance with their policies and procedures (found at ADR Policies and Procedures for Assistance - eCogra). As well as offering effective dispute resolution procedures, eCOGRA also check that we have complied with the standards set by the appropriate regulatory bodies and with the eCOGRA Terms and conditions of registration. You may refer a dispute to eCOGRA at any time following the conclusion of our review of the dispute, this is when we had provided our final decision. Without prejudice to any legal rights, eCOGRA rulings are binding on both parties to a dispute, which amount to less than £10,000. For disputes of more than £10,000, eCogra rulings are not binding., on the understanding that full facts are presented by all the parties involved. The above procedure and guidance will not limit you from filing any claim with the courts of England, in accordance with the Applicable Law section. 4. For customers under the Swedish licence: If you as a customer feel uncomfortable or unhappy about the quality of our product or the service we offer via our customer service, then we would like to hear from you. You can contact us via phone, chat, email ([email protected]) to indicate which part of the service was not according to your wishes or expectations. In the event of a complaint, the management will be notified immediately, and they will take the complaint seriously and try to settle the problems. Complaints will be dealt with within the 2-month timeframe, since they are received by our company. You can forward your complaint on to the ARN through the following link https://www.arn.se/ if you are unsatisfied with the results of our internal Dispute Resolution service. Without prejudice to any legal rights, ARN rulings are binding on both parties to a Dispute, on the understanding that the full facts are presented by all parties involved. At any point, you can always refer your complaint to the Swedish Consumer Agency by email [email protected] or via post office service: Konsumentverket, Box 48, 651 02, Karlstad. Back to top Bonus and Promotions 1. All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your Account must be used in adherence with such terms and conditions. YakoCasino.com and L&L Europe Ltd. reserve the right to withdraw any promotion, bonus or special offer at any time. If a customer participates in a promotion, a customer must not cash-in before fulfilling the requirements and rules of that particular promotion, as set out on our website. If a customer abusively maintains several Accounts, any credited bonus amounts shall be cancelled and subtracted from the original customer Account. 2. The Company offers promotions to our customers for entertainment purposes. In cases of suspected abuse of these promotions and bonuses we will close the customers' account with immediate effect, as this is considered as a breach of our Terms & Conditions. In these circumstances we will not reimburse any losses to the customer. Consequently, if bonus abuse and/ or breaching of the bonus Terms & Conditions is detected, the following actions will be taken by the Company: (i) cancel and/or revoked bonuses; (ii) prohibition of receiving bonus offers; (iii) consumer accounts will be closed; and (iv) winnings will be voided. 3. Abusive behaviours include but are not limited to: use of same, zero or low betting margins; placing bets in excess of the maximum bet allowed when you have an active bonus, bet on excluded games, collusion, software tampering, exploiting loopholes, or other technical forms of abuse or other behaviours that amounts to deliberate cheating, IP address masking or using a VPN, the use of software and/or the opening of multiple accounts in order to gain an unfair advantage over a bonus, card counting, and any form of advantage play. Back to top Proper Law and Jurisdiction 1. The Customer submits exclusively to the laws of Malta, the main place of operation of L&L Europe Ltd. 2. Should customers have any questions on these terms and would require further explanation, they should contact us via chat, telephone or email, as our Customer Support team we will be very happy to assist them. On the other hand, if the customers do not agree with these Terms & Conditions, they should refrain from registering an account with us. 3. The player hereby agrees that any disputes which may arise between the player and L&L Europe Ltd. and is not conclusively resolved by reference to the corresponding ADR shall be submitted exclusively to the courts and tribunals of Malta. Back to top

Key Points Summary

  • Minimum Age: You must be at least 18 years old to register and play
  • Account Responsibility: You are responsible for maintaining account security
  • Bonus Terms: All bonuses are subject to specific wagering requirements
  • Withdrawal Conditions: Verification may be required before processing withdrawals
  • Fair Gaming: All games use certified random number generators
  • Legal Compliance: You must comply with local gambling laws and regulations

Contact Information

For questions regarding these Terms and Conditions, please contact YakoCasino customer support through the available channels on our official website.